Notice for the head recall of Narmer(Euphoria – Narmer) released in Aug 2022

Thank you for loving our dolls.

We’re sorry to announce a recall notice to our customers who ordered Narmer doll in August of this year.

 

We would like to inform you that a recall is needed for the basic head of the Narmer (Euphoria – Narmer) doll released in August 2022.

 

In the process of removing and improving the fixing hole of the eyes inside the head, a subtle difference occurred in the eye holes. 

This issue has been recognized as a defect in product design that occurred during our development process, and we decided to reproduce and re-ship the entire product.

We sincerely apologize for your inconvenience, and we will use this as an opportunity to improve our quality. 

The recall process for dolls that have already been shipped out will proceed according to the procedure below, so we need your understanding and cooperation. 

Once again we apologize and we will do our best to ship them quickly.

 

 

 

• Recall target : Narmer (Euphoria – Narmer) basic head released on August 23, 2022 (cream color, 126 heads)

 

• Recall deadline : Until December 30, 2022 (based on the return date)

 

• Recall method : Enclose 1 Narmer Basic Head and 1 Basic Head Certificate and return it by one of the methods below.

 

A) Customers who ordered Dollsoom.com : After returning the payment through SF Express, please leave your order number and tracking number on our Q&A board.

 

B) Customers who ordered from a purchasing agency : Please contact your purchasing agent or return it directly through method A) as above.

 

* The recipient name, contact number, and shipping address for the new head will be sent as the same as the original order information.

* If the shipping information is changed, please be sure to let us know on our Q&A board.

* For areas where SF Express is not available, please inquire through our Q&A board.

 

▼ SF Express return information ▼

Website : http://osms.sf-express.com/osms/index.pub?request_locale=en

 (Please change the country according to your region)

Recipient : SOOM KOREA Corp.

Country : South Korea

Postal code: 04066

City : Seoul

Ward : Mapo-gu

Phone：+82 7046076584

Road name : Wausan-ro

Building number : 94

Detail address：#B211 Hongmungwan BLDG, Hongik University

Full address: # B211 Hongmungwan BLDG, Hongik University, 94 Wausan-ro, Mapo-gu, Seoul, Republic of Korea. (Zip 04066)

Email address: support@dollsoom.com

Our account number (company registration number ): 0825003726

 

* If the SF visits you for collection, please hand over your parcel after applying our account number (0825003726) for the collectible freight and select the “Economy Express” service.

* Please enclose a note with your order number.

* Please declare “$50 USD” for the value to prevent customs trouble.

* Please refrain from packaging the head box and minimize the packaging volume by packaging with a bubble wrap.

* Please leave your tracking number on our Q&A board.

* If you cannot use the SF Express service, you can return it by EMS with the same way, and let us know a tracking number with a photo of the receipt on our Q&A board to refund the shipping cost you paid.

 

 

 

Returned head and certificate will be re-shipped within 10 days after the head is received.

Unsent(under prepairing) dolls may be delayed for about 20-30 days due to reproduction.

Once again we sincerely apologize for your inconvenience and we will do our best to ensure that you receive a best quality doll as soon as possible.

Thank you