Please note that in order to provide better quality dolls, we will make some changes to the product preparation period and 100 days delivery guarantee service as shown below.
【Before change】 Products will be ready in 90 days after your full payment day. Please refer to the preparation period according to the order product type below. 1. Pre-ordered products (most of resin dolls) 2. General products (excluding pre-order products) ※ 100 Days Shipping Guarantee Program |
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【After change】 Our products are divided into pre-order and general products, and depending on whether the product is manufactured, the production period is as follows. 1. Pre-ordered products* (Dolls, Parts, Eyes, Wigs, Outfits, Shoes, Accessories, etc.) *Pre-ordered products are produced through collaboration with artists in each field. So detailed process is required, and please note that the production period may be extended depending on the difficulty of the work and the order quantity. 2.General products (Additional products required for doll care, such as assembly, makeup, customize supplies, etc.) ※ SOOM’s basic policy is to ship as quickly as possible. But since providing excellent quality is more important than fast delivery, production requires detailed work by multiple artists. *The existing 100 days shipping guarantee program will be ended on May 2, 2024 |