You can check the Certificate of Authenticity information immediately by entering the serial number printed on your certificate.
- All SOOM dolls are issued with a certificate which is proving authenticity.
- The certificate is required when you need a warranty request. It is not available without certificate, so please keep the certificate and not to be missed.
- If you fail to check for the Certificate of Authenticity even though entering with correct certification number, please contact us through Q&A by attaching the picture of the certificate.
- Please note that we may request a photo for detail and the order number, or your account ID to check the authenticity of your doll.
- The certificate cannot be changed information after the initial issuance, and it cannot be reissued due to transfer, change name, loss or damage.