CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,094
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 67
soomcsm2020.03.10067
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 69
soomcs2019.03.22069
389
New Secret [ORDER Inquiry] order ID64641USM
S*m | 18:46 | Votes 0 | Views 1
S*m18:4601
388
New Secret [PRODUCT Inquiry] Plan
Pe**h | 2020.08.04 | Votes 0 | Views 2
Pe**h2020.08.0402
New Secret Re:Plan
so**csm | 09:35 | Votes 0 | Views 1
so**csm09:3501
387
Secret [SHIPPING Inquiry] #ID64020USM Shipping
to**cat | 2020.08.03 | Votes 0 | Views 2
to**cat2020.08.0302
Secret Re:#ID64020USM Shipping
so**csm | 2020.08.03 | Votes 0 | Views 3
so**csm2020.08.0303
386
Secret [PRODUCT Inquiry] Gem Parts
Er**ey | 2020.08.03 | Votes 0 | Views 2
Er**ey2020.08.0302
Secret Re:Gem Parts
so**csm | 2020.08.03 | Votes 0 | Views 1
so**csm2020.08.0301
385
[SHIPPING Inquiry] Order #ID54176USM Mayichan
ma**chan | 2020.08.01 | Votes 0 | Views 3
ma**chan2020.08.0103
Secret Re:Order #ID54176USM Mayichan
so**csm | 2020.08.02 | Votes 0 | Views 2
so**csm2020.08.0202
384
Secret [ORDER Inquiry] order ID64621USM
S*m | 2020.07.31 | Votes 0 | Views 2
S*m2020.07.3102
Secret Re:order ID64621USM
so**csm | 2020.07.31 | Votes 0 | Views 3
so**csm2020.07.3103
Secret Re:Re:order ID64621USM
S*m | 2020.07.31 | Votes 0 | Views 3
S*m2020.07.3103
Secret Re:Re:Re:order ID64621USM
so**csm | 2020.07.31 | Votes 0 | Views 3
so**csm2020.07.3103
Secret Re:Re:Re:Re:order ID64621USM
S*m | 2020.07.31 | Votes 0 | Views 3
S*m2020.07.3103
Secret Re:Re:Re:Re:Re:order ID64621USM
so**csm | 2020.07.31 | Votes 0 | Views 3
so**csm2020.07.3103
383
Secret [SHIPPING Inquiry] Order#ID62270USM
de**son32 | 2020.07.30 | Votes 0 | Views 2
de**son322020.07.3002
Secret Re:Order#ID62270USM
so**csm | 2020.07.30 | Votes 0 | Views 1
so**csm2020.07.3001
382
Secret [PAYMENT Inquiry] Payment question
Ni**traven | 2020.07.30 | Votes 0 | Views 3
Ni**traven2020.07.3003
Secret Re:Payment question
so**csm | 2020.07.30 | Votes 0 | Views 2
so**csm2020.07.3002
Secret Re:Re:Payment question
Ni**traven | 2020.07.31 | Votes 0 | Views 3
Ni**traven2020.07.3103
Secret Re:Re:Re:Payment question
so**csm | 2020.07.31 | Votes 0 | Views 3
so**csm2020.07.3103
Secret Re:Re:Re:Re:Payment question
Ni**traven | 2020.07.31 | Votes 1 | Views 2
Ni**traven2020.07.3112
381
Secret [PAYMENT Inquiry] Payment issue
Ng** Nguyen | 2020.07.29 | Votes 0 | Views 3
Ng** Nguyen2020.07.2903
Secret Re:Payment issue
Mi**sa | 2020.07.29 | Votes 0 | Views 2
Mi**sa2020.07.2902
380
Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.07.29 | Votes 0 | Views 2
mi**nlin2020.07.2902
Secret Re:Shipment
so**csm | 2020.07.31 | Votes 0 | Views 1
so**csm2020.07.3101
379
Secret [SHIPPING Inquiry] About shipping
Ng**Nghiem | 2020.07.28 | Votes 0 | Views 2
Ng**Nghiem2020.07.2802
Secret Re:About shipping
so**csm | 2020.07.29 | Votes 1 | Views 2
so**csm2020.07.2912
378
Secret [ORDER Inquiry] ID62120USM (2020-06-05)
Ga**iele | 2020.07.28 | Votes 0 | Views 2
Ga**iele2020.07.2802
Secret Re:ID62120USM (2020-06-05)
so**csm | 2020.07.28 | Votes 0 | Views 3
so**csm2020.07.2803
377
[SHIPPING Inquiry] Shipping Processed . Order #ID54176USM Mayichan
ma**chan | 2020.07.28 | Votes 0 | Views 4
ma**chan2020.07.2804
Secret Re:Shipping Processed . Order #ID54176USM Mayichan
so**csm | 2020.07.28 | Votes 0 | Views 4
so**csm2020.07.2804
376
Secret [SHIPPING Inquiry] Regarding shipping
Li**efix | 2020.07.27 | Votes 0 | Views 2
Li**efix2020.07.2702
Secret Re:Regarding shipping
so**csm | 2020.07.27 | Votes 0 | Views 2
so**csm2020.07.2702
Secret Re:Re:Regarding shipping
Li**efix | 2020.07.27 | Votes 0 | Views 2
Li**efix2020.07.2702
Secret Re:Re:Re:Regarding shipping
so**csm | 2020.07.27 | Votes 1 | Views 3
so**csm2020.07.2713
375
Secret [SHIPPING Inquiry] Regarding order
pi**iedash | 2020.07.24 | Votes 0 | Views 3
pi**iedash2020.07.2403
Secret Re:Regarding order
so**csm | 2020.07.27 | Votes 0 | Views 3
so**csm2020.07.2703
Secret Re:Re:Regarding order
Ti** Waage | 2020.07.27 | Votes 1 | Views 2
Ti** Waage2020.07.2712
Secret Re:Re:Re:Regarding order
so**csm | 2020.07.27 | Votes 1 | Views 3
so**csm2020.07.2713
Secret Re:Re:Re:Re:Regarding order
pi**iedash | 2020.07.27 | Votes 0 | Views 3
pi**iedash2020.07.2703
Secret Re:Re:Re:Re:Re:Regarding order
so**csm | 2020.07.27 | Votes 1 | Views 2
so**csm2020.07.2712
Secret Re:Re:Re:Re:Re:Re:Regarding order
pi**iedash | 2020.07.27 | Votes 0 | Views 2
pi**iedash2020.07.2702
Secret Re:Re:Re:Re:Re:Re:Re:Regarding order
so**csm | 2020.07.27 | Votes 1 | Views 3
so**csm2020.07.2713
374
Secret [SHIPPING Inquiry] #ID53349USM Regarding Delivery
to**cat | 2020.07.23 | Votes 0 | Views 3
to**cat2020.07.2303
Secret Re:#ID53349USM Regarding Delivery
so**csm | 2020.07.23 | Votes 0 | Views 2
so**csm2020.07.2302
Secret Re:Re:#ID53349USM Regarding Delivery
to**cat | 2020.07.24 | Votes 0 | Views 2
to**cat2020.07.2402
Secret Re:Re:Re:#ID53349USM Regarding Delivery
so**csm | 2020.07.24 | Votes 0 | Views 2
so**csm2020.07.2402
373
Secret mayichan Order #ID54176USM
ma**chan | 2020.07.22 | Votes 0 | Views 3
ma**chan2020.07.2203
Secret Re:mayichan Order #ID54176USM
so**csm | 2020.07.22 | Votes 0 | Views 2
so**csm2020.07.2202
Secret Re:Re:mayichan Order #ID54176USM
ma**chan | 2020.07.23 | Votes 0 | Views 2
ma**chan2020.07.2302
Secret Re:Re:Re:mayichan Order #ID54176USM
so**csm | 2020.07.23 | Votes 0 | Views 2
so**csm2020.07.2302
Re:Re:Re:Re:mayichan Order #ID54176USM
ma**chan | 2020.07.24 | Votes 0 | Views 6
ma**chan2020.07.2406
Secret Re:Re:Re:Re:Re:mayichan Order #ID54176USM
so**csm | 2020.07.24 | Votes 0 | Views 2
so**csm2020.07.2402
372
Secret [ORDER Inquiry] Order #ID62227USM
Ap**ya | 2020.07.21 | Votes 0 | Views 2
Ap**ya2020.07.2102
Secret Re:Order #ID62227USM
so**csm | 2020.07.21 | Votes 0 | Views 2
so**csm2020.07.2102
Secret Re:Re:Order #ID62227USM
Ap**ya | 2020.07.21 | Votes 0 | Views 2
Ap**ya2020.07.2102
Secret Re:Re:Re:Order #ID62227USM
so**csm | 2020.07.22 | Votes 0 | Views 2
so**csm2020.07.2202
Secret Re:Re:Re:Re:Order #ID62227USM
Ap**ya | 2020.07.22 | Votes 0 | Views 2
Ap**ya2020.07.2202
Secret Re:Re:Re:Re:Re:Order #ID62227USM
so**csm | 2020.07.22 | Votes 0 | Views 1
so**csm2020.07.2201
371
Secret [SHIPPING Inquiry] Order number: ID56633USM
de**son32 | 2020.07.21 | Votes 0 | Views 2
de**son322020.07.2102
Secret Re:Order number: ID56633USM
so**csm | 2020.07.21 | Votes 0 | Views 1
so**csm2020.07.2101
370
Secret [SHIPPING Inquiry] tracking number
Mo**Crown | 2020.07.20 | Votes 0 | Views 3
Mo**Crown2020.07.2003
Secret Re:tracking number
so**csm | 2020.07.21 | Votes 0 | Views 4
so**csm2020.07.2104