CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,101
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 1 | Views 196
soomcsm2020.03.101196
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 176
soomcs2019.03.220176
742
Secret [PRODUCT Inquiry] About Flower Night – Tei
Kw** Man Ho | 2021.06.11 | Votes 0 | Views 2
Kw** Man Ho2021.06.1102
Secret Re:About Flower Night – Tei
so**csm | 2021.06.11 | Votes 0 | Views 1
so**csm2021.06.1101
741
Secret [PRODUCT Inquiry] MALE 52cm doll availability
cs**vatierra3@hotmail.es | 2021.06.08 | Votes 0 | Views 3
cs**vatierra3@hotmail.es2021.06.0803
Secret Re:MALE 52cm doll availability
so**csm | 2021.06.09 | Votes 1 | Views 2
so**csm2021.06.0912
740
Secret [SHIPPING Inquiry] About shipping
sh**non | 2021.06.07 | Votes 0 | Views 2
sh**non2021.06.0702
Secret Re:About shipping
so**csm | 2021.06.08 | Votes 0 | Views 1
so**csm2021.06.0801
739
Secret [PRODUCT Inquiry] Potential Rerelease
sp**ty.latte@gmail.com | 2021.06.04 | Votes 0 | Views 2
sp**ty.latte@gmail.com2021.06.0402
Secret Re:Potential Rerelease
so**csm | 2021.06.04 | Votes 1 | Views 2
so**csm2021.06.0412
738
Secret [PAYMENT Inquiry] Payment error
sa**i921 | 2021.06.04 | Votes 0 | Views 2
sa**i9212021.06.0402
Secret Re:Payment error
so**csm | 2021.06.04 | Votes 0 | Views 2
so**csm2021.06.0402
737
Secret [SHIPPING Inquiry] Shipping unsuccessful Order #ID76251USM
Ap**ya | 2021.06.03 | Votes 0 | Views 3
Ap**ya2021.06.0303
Secret Re:Shipping unsuccessful Order #ID76251USM
so**csm | 2021.06.04 | Votes 0 | Views 1
so**csm2021.06.0401
736
Secret [PRODUCT Inquiry] Idealian Aslan
Lt**nsley | 2021.05.30 | Votes 0 | Views 2
Lt**nsley2021.05.3002
Secret Re:Idealian Aslan
so**csm | 2021.05.30 | Votes 0 | Views 1
so**csm2021.05.3001
735
Secret [SHIPPING Inquiry] Shipping for order #ID75529USM
oo**ra | 2021.05.27 | Votes 0 | Views 2
oo**ra2021.05.2702
Secret Re:Shipping for order #ID75529USM
so**csm | 2021.05.28 | Votes 0 | Views 1
so**csm2021.05.2801
734
Secret [PAYMENT Inquiry] Layaway
Au**lie | 2021.05.24 | Votes 0 | Views 4
Au**lie2021.05.2404
Secret Re:Layaway
so**csm | 2021.05.25 | Votes 0 | Views 2
so**csm2021.05.2502
Secret Re:Re:Layaway
Au**lie | 2021.05.25 | Votes 0 | Views 3
Au**lie2021.05.2503
Secret Re:Re:Re:Layaway
so**csm | 2021.05.26 | Votes 0 | Views 1
so**csm2021.05.2601
733
Secret [ORDER Inquiry] Idealian 51 Hyperon
vh**ngel | 2021.05.24 | Votes 0 | Views 3
vh**ngel2021.05.2403
Secret Re:Idealian 51 Hyperon
so**csm | 2021.05.24 | Votes 1 | Views 2
so**csm2021.05.2412
Secret Re:Re:Idealian 51 Hyperon
vh**ngel | 2021.05.24 | Votes 0 | Views 2
vh**ngel2021.05.2402
Secret Re:Re:Re:Idealian 51 Hyperon
so**csm | 2021.05.24 | Votes 1 | Views 2
so**csm2021.05.2412