CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 4,008
Number Title Author Date Votes Views
Notice
Notice for the head recall of Narmer(Euphoria – Narmer) released in Aug 2022
soomcsm | 2022.11.03 | Votes 0 | Views 26
soomcsm 2022.11.03 0 26
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 265
soomcs 2019.03.22 0 265
1419
New Secret [A/S Inquiry] A/S
ta**ap | 2022.11.30 | Votes 0 | Views 1
ta**ap 2022.11.30 0 1
1418
Secret [PRODUCT Inquiry] yixuan.liu28@outlook.com
yi**an.liu28@outlook.com | 2022.11.30 | Votes 0 | Views 2
yi**an.liu28@outlook.com 2022.11.30 0 2
New Secret Re:yixuan.liu28@outlook.com
so**csm | 2022.11.30 | Votes 0 | Views 1
so**csm 2022.11.30 0 1
1417
Secret About Hwa-in
23**280769@qq.com | 2022.11.28 | Votes 0 | Views 2
23**280769@qq.com 2022.11.28 0 2
Secret Re:About Hwa-in
so**csm | 2022.11.29 | Votes 0 | Views 2
so**csm 2022.11.29 0 2
1416
Secret [SHIPPING Inquiry] about delivery
Zh**gXinyi | 2022.11.28 | Votes 0 | Views 2
Zh**gXinyi 2022.11.28 0 2
Secret Re:about delivery
so**csm | 2022.11.28 | Votes 0 | Views 1
so**csm 2022.11.28 0 1
1415
Secret inquiry
He**o97488 | 2022.11.28 | Votes 0 | Views 2
He**o97488 2022.11.28 0 2
Secret Re:inquiry
so**csm | 2022.11.28 | Votes 0 | Views 1
so**csm 2022.11.28 0 1
1414
Secret HWA-IN
yu**ing0978959111jp@gmail.com | 2022.11.27 | Votes 0 | Views 2
yu**ing0978959111jp@gmail.com 2022.11.27 0 2
Secret Re:HWA-IN
so**csm | 2022.11.28 | Votes 0 | Views 2
so**csm 2022.11.28 0 2
1413
Secret [SHIPPING Inquiry] About shipping
Da**y Tung | 2022.11.27 | Votes 0 | Views 2
Da**y Tung 2022.11.27 0 2
Secret Re:About shipping
so**csm | 2022.11.28 | Votes 0 | Views 1
so**csm 2022.11.28 0 1
1412
Secret [SHIPPING Inquiry] Shipping
Bo**ie Kwok | 2022.11.26 | Votes 0 | Views 2
Bo**ie Kwok 2022.11.26 0 2
Secret Re:Shipping
so**csm | 2022.11.26 | Votes 0 | Views 1
so**csm 2022.11.26 0 1
1411
Secret [PRODUCT Inquiry] Question
g.**aya@ug.uchile.cl | 2022.11.26 | Votes 0 | Views 2
g.**aya@ug.uchile.cl 2022.11.26 0 2
Secret Re:Question
so**csm | 2022.11.26 | Votes 0 | Views 1
so**csm 2022.11.26 0 1
1410
Secret free choice
yu**ing0978959111jp@gmail.com | 2022.11.25 | Votes 0 | Views 2
yu**ing0978959111jp@gmail.com 2022.11.25 0 2
Secret Re:free choice
so**csm | 2022.11.25 | Votes 0 | Views 1
so**csm 2022.11.25 0 1
New