CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,420
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 131
soomcsm2020.03.100131
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 119
soomcs2019.03.220119
500
New Secret [SHIPPING Inquiry] About EMS
mi**nlin | 2020.10.28 | Votes 0 | Views 2
mi**nlin2020.10.2802
New Secret Re:About EMS
so**csm | 14:05 | Votes 0 | Views 1
so**csm14:0501
499
Secret [PAYMENT Inquiry] Order number: ID70564USM
de**son32 | 2020.10.28 | Votes 0 | Views 2
de**son322020.10.2802
Secret Re:Order number: ID70564USM
so**csm | 2020.10.28 | Votes 0 | Views 1
so**csm2020.10.2801
498
Secret [PRODUCT Inquiry] OUTIFT
Ro** | 2020.10.28 | Votes 0 | Views 2
Ro**2020.10.2802
Secret Re:OUTIFT
so**csm | 2020.10.28 | Votes 0 | Views 2
so**csm2020.10.2802
497
Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.10.27 | Votes 0 | Views 3
mi**nlin2020.10.2703
Secret Re:Shipment
so**csm | 2020.10.27 | Votes 0 | Views 1
so**csm2020.10.2701
496
Secret [PRODUCT Inquiry] #ID56038USM
wi**arias | 2020.10.27 | Votes 0 | Views 2
wi**arias2020.10.2702
Secret Re:#ID56038USM
so**csm | 2020.10.27 | Votes 0 | Views 1
so**csm2020.10.2701
495
Secret [PRODUCT Inquiry] Amor Amor
sy**60912@gmail.com | 2020.10.22 | Votes 0 | Views 2
sy**60912@gmail.com2020.10.2202
Secret Re:Amor Amor
so**csm | 2020.10.22 | Votes 0 | Views 2
so**csm2020.10.2202
494
Secret [SHIPPING Inquiry] About order ID58913USM
iz**ui | 2020.10.22 | Votes 0 | Views 2
iz**ui2020.10.2202
Secret Re:About order ID58913USM
so**csm | 2020.10.22 | Votes 0 | Views 2
so**csm2020.10.2202
Secret Re:Re:About order ID58913USM
iz**ui | 2020.10.23 | Votes 0 | Views 3
iz**ui2020.10.2303
Secret Re:Re:Re:About order ID58913USM
so**csm | 2020.10.23 | Votes 0 | Views 1
so**csm2020.10.2301
493
Secret [PRODUCT Inquiry] general enquiries
to**cat | 2020.10.22 | Votes 0 | Views 2
to**cat2020.10.2202
Secret Re:general enquiries
so**csm | 2020.10.22 | Votes 0 | Views 1
so**csm2020.10.2201
492
Secret [PRODUCT Inquiry] question
mo**crown | 2020.10.22 | Votes 0 | Views 2
mo**crown2020.10.2202
Secret Re:question
so**csm | 2020.10.22 | Votes 0 | Views 3
so**csm2020.10.2203
491
Secret [ORDER Inquiry] Changing shipping option
Ap**l Kim | 2020.10.21 | Votes 0 | Views 2
Ap**l Kim2020.10.2102
Secret Re:Changing shipping option
so**csm | 2020.10.21 | Votes 0 | Views 1
so**csm2020.10.2101