CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,439
Number Title Author Date Votes Views
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 188
soomcs 2019.03.22 0 188
866
New Secret [ORDER Inquiry] Order cancellation 2
cp** | 15:41 | Votes 0 | Views 2
cp** 15:41 0 2
New Secret Re:Order cancellation 2
so**csm | 16:37 | Votes 0 | Views 2
so**csm 16:37 0 2
New Secret Re:Re:Order cancellation 2
re** cancellation2 | 19:37 | Votes 0 | Views 2
re** cancellation2 19:37 0 2
865
New Secret [PAYMENT Inquiry] order cancelation
cp** | 14:43 | Votes 0 | Views 2
cp** 14:43 0 2
New Secret Re:order cancelation
so**csm | 15:25 | Votes 1 | Views 2
so**csm 15:25 1 2
864
New Secret [SHIPPING Inquiry] victoria.cueto@gmx.de
Sh**achi | 2021.10.19 | Votes 0 | Views 2
Sh**achi 2021.10.19 0 2
New Secret Re:victoria.cueto@gmx.de
so**csm | 10:33 | Votes 0 | Views 1
so**csm 10:33 0 1
863
Secret [SHIPPING Inquiry] ID85286USM
ma**i12 | 2021.10.19 | Votes 0 | Views 2
ma**i12 2021.10.19 0 2
Secret Re:ID85286USM
so**csm | 2021.10.19 | Votes 1 | Views 3
so**csm 2021.10.19 1 3
862
Secret [SHIPPING Inquiry] Order #ID81987EUM
Is**i | 2021.10.19 | Votes 0 | Views 2
Is**i 2021.10.19 0 2
Secret Re:Order #ID81987EUM
so**csm | 2021.10.19 | Votes 0 | Views 1
so**csm 2021.10.19 0 1
861
Secret [PAYMENT Inquiry] Limited doll payment method
cp** | 2021.10.18 | Votes 0 | Views 2
cp** 2021.10.18 0 2
Secret Re:Limited doll payment method
so**csm | 2021.10.18 | Votes 1 | Views 2
so**csm 2021.10.18 1 2
860
Secret Release Plan
Da**y | 2021.10.11 | Votes 0 | Views 2
Da**y 2021.10.11 0 2
Secret Re:Release Plan
so**csm | 2021.10.12 | Votes 0 | Views 3
so**csm 2021.10.12 0 3
859
Secret modify body for id75
18**211776@qq.com | 2021.10.05 | Votes 0 | Views 4
18**211776@qq.com 2021.10.05 0 4
Secret Re:modify body for id75
so**csm | 2021.10.05 | Votes 0 | Views 1
so**csm 2021.10.05 0 1
858
Secret [PAYMENT Inquiry] Question about layaway
J* | 2021.10.04 | Votes 0 | Views 2
J* 2021.10.04 0 2
Secret Re:Question about layaway
so**csm | 2021.10.04 | Votes 0 | Views 1
so**csm 2021.10.04 0 1
857
Secret [ETC] Orders
Tw**ty | 2021.10.01 | Votes 0 | Views 2
Tw**ty 2021.10.01 0 2
Secret Re:Orders
so**csm | 2021.10.01 | Votes 0 | Views 1
so**csm 2021.10.01 0 1
New