CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,429
Number Title Author Date Votes Views
Notice
[Notice] Holiday Notice Jun. 6(Mon.), 2022
soomcsm | 2022.06.03 | Votes 0 | Views 12
soomcsm 2022.06.03 0 12
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 234
soomcs 2019.03.22 0 234
1197
New Secret [ORDER Inquiry] Order #ID96205USM
Fa**ha Ali | 00:17 | Votes 0 | Views 3
Fa**ha Ali 00:17 0 3
New Secret Re:Order #ID96205USM
so**csm | 10:09 | Votes 0 | Views 2
so**csm 10:09 0 2
New Secret Re:Re:Order #ID96205USM
Fa**ha Ali | 10:47 | Votes 0 | Views 2
Fa**ha Ali 10:47 0 2
New Secret Re:Re:Re:Order #ID96205USM
so**csm | 11:20 | Votes 0 | Views 2
so**csm 11:20 0 2
New Secret Re:Re:Re:Re:Order #ID96205USM
Fa**ha Ali | 12:07 | Votes 0 | Views 1
Fa**ha Ali 12:07 0 1
1196
Secret [PRODUCT Inquiry] Query about product
zx**86563376@icloud.com | 2022.06.28 | Votes 0 | Views 2
zx**86563376@icloud.com 2022.06.28 0 2
New Secret Re:Query about product
so**csm | 2022.06.28 | Votes 1 | Views 2
so**csm 2022.06.28 1 2
1195
Secret [ORDER Inquiry] inquiry
He**o97488 | 2022.06.27 | Votes 0 | Views 2
He**o97488 2022.06.27 0 2
Secret Re:inquiry
so**csm | 2022.06.27 | Votes 0 | Views 1
so**csm 2022.06.27 0 1
1194
Secret [SHIPPING Inquiry] Shipping question: 92904USM
mo**cat | 2022.06.26 | Votes 0 | Views 3
mo**cat 2022.06.26 0 3
Secret Re:Shipping question: 92904USM
so**csm | 2022.06.27 | Votes 0 | Views 2
so**csm 2022.06.27 0 2
1193
Secret [ORDER Inquiry] Order #ID92800USM
Py**hiciel | 2022.06.24 | Votes 0 | Views 7
Py**hiciel 2022.06.24 0 7
Secret Re:Order #ID92800USM
so**csm | 2022.06.24 | Votes 1 | Views 2
so**csm 2022.06.24 1 2
Secret Order #ID92800USM
Py**hiciel | 2022.06.24 | Votes 0 | Views 2
Py**hiciel 2022.06.24 0 2
Secret Re:Order #ID92800USM
so**csm | 2022.06.26 | Votes 0 | Views 1
so**csm 2022.06.26 0 1
1192
Secret [PRODUCT Inquiry] Query about release plan
zx**86563376@icloud.com | 2022.06.23 | Votes 0 | Views 2
zx**86563376@icloud.com 2022.06.23 0 2
Secret Re:Query about release plan
so**csm | 2022.06.24 | Votes 0 | Views 3
so**csm 2022.06.24 0 3
1191
Secret [PRODUCT Inquiry] Query about release plan
xi**86i@163.com | 2022.06.23 | Votes 0 | Views 2
xi**86i@163.com 2022.06.23 0 2
Secret Re:Query about release plan
so**csm | 2022.06.23 | Votes 0 | Views 4
so**csm 2022.06.23 0 4
1190
Secret [SHIPPING Inquiry] ID75 shipping question
fr**syung | 2022.06.22 | Votes 0 | Views 2
fr**syung 2022.06.22 0 2
Secret Re:ID75 shipping question
so**csm | 2022.06.22 | Votes 0 | Views 2
so**csm 2022.06.22 0 2
1189
Secret cloth
ta**ap | 2022.06.22 | Votes 0 | Views 2
ta**ap 2022.06.22 0 2
Secret Re:cloth
so**csm | 2022.06.22 | Votes 0 | Views 1
so**csm 2022.06.22 0 1
1188
Secret [PRODUCT Inquiry] Re-release plan
W*n | 2022.06.22 | Votes 0 | Views 2
W*n 2022.06.22 0 2
Secret Re:Re-release plan
so**csm | 2022.06.22 | Votes 0 | Views 3
so**csm 2022.06.22 0 3