CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,318
NumberTitleAuthorDateVotesViews
Notice
Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 124
soomcsm2020.03.100124
Notice
[Notice] Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 115
soomcs2019.03.220115
462
Secret #ID61384EUM
Li** chan | 2020.09.21 | Votes 0 | Views 4
Li** chan2020.09.2104
New Secret Re:#ID61384EUM
so**csm | 2020.09.22 | Votes 0 | Views 3
so**csm2020.09.2203
New Secret Re:Re:#ID61384EUM
Li** chan | 2020.09.22 | Votes 0 | Views 2
Li** chan2020.09.2202
New Secret Re:Re:Re:#ID61384EUM
so**csm | 2020.09.22 | Votes 0 | Views 1
so**csm2020.09.2201
New Secret Re:Re:#ID61384EUM
Li** chan | 2020.09.22 | Votes 0 | Views 2
Li** chan2020.09.2202
New Secret Re:Re:Re:#ID61384EUM
so**csm | 2020.09.22 | Votes 0 | Views 1
so**csm2020.09.2201
461
[SHIPPING Inquiry] #ID62875EUM
Li** chan | 2020.09.21 | Votes 0 | Views 4
Li** chan2020.09.2104
New Secret Re:#ID62875EUM
so**csm | 2020.09.22 | Votes 0 | Views 3
so**csm2020.09.2203
460
Secret [SHIPPING Inquiry] Order ID53606USM
KP**dora | 2020.09.19 | Votes 0 | Views 2
KP**dora2020.09.1902
Secret Re:Order ID53606USM
so**csm | 2020.09.20 | Votes 0 | Views 2
so**csm2020.09.2002
Secret Re:Re:Order ID53606USM
KP**dora | 2020.09.20 | Votes 0 | Views 3
KP**dora2020.09.2003
Secret Re:Re:Re:Order ID53606USM
so**csm | 2020.09.21 | Votes 0 | Views 1
so**csm2020.09.2101
459
Secret [PRODUCT Inquiry] ID72 Height
Er**ey | 2020.09.19 | Votes 0 | Views 3
Er**ey2020.09.1903
Secret Re:ID72 Height
so**csm | 2020.09.20 | Votes 0 | Views 1
so**csm2020.09.2001
458
Secret [SHIPPING Inquiry] ID63239USM
lu**peihua | 2020.09.18 | Votes 0 | Views 2
lu**peihua2020.09.1802
Secret Re:ID63239USM
so**csm | 2020.09.18 | Votes 0 | Views 3
so**csm2020.09.1803
Secret Re:Re:ID63239USM
lu**peihua | 2020.09.18 | Votes 0 | Views 2
lu**peihua2020.09.1802
Secret Re:Re:Re:ID63239USM
so**csm | 2020.09.18 | Votes 0 | Views 1
so**csm2020.09.1801
457
Secret [ETC] Broken part
Ye**a | 2020.09.17 | Votes 0 | Views 4
Ye**a2020.09.1704
New Secret Re:Broken part
so**csm | 2020.09.22 | Votes 0 | Views 2
so**csm2020.09.2202
New Secret Re:Re:Broken part
Ye**a | 2020.09.22 | Votes 0 | Views 2
Ye**a2020.09.2202
New Secret Re:Re:Re:Broken part
so**csm | 2020.09.22 | Votes 0 | Views 1
so**csm2020.09.2201
456
Secret Shipping
el**nrose | 2020.09.17 | Votes 0 | Views 2
el**nrose2020.09.1702
Secret Re:Shipping
so**csm | 2020.09.17 | Votes 0 | Views 1
so**csm2020.09.1701
455
Secret [ORDER Inquiry] Narmer
Li**efix | 2020.09.17 | Votes 1 | Views 3
Li**efix2020.09.1713
Secret Re:Narmer
so**csm | 2020.09.17 | Votes 0 | Views 2
so**csm2020.09.1702
Secret Re:Re:Narmer
Li**efix | 2020.09.17 | Votes 0 | Views 2
Li**efix2020.09.1702
Secret Re:Re:Re:Narmer
so**csm | 2020.09.17 | Votes 0 | Views 1
so**csm2020.09.1701
454
Secret [SHIPPING Inquiry] Shipping
ke**olive | 2020.09.16 | Votes 0 | Views 2
ke**olive2020.09.1602
Secret Re:Shipping
so**csm | 2020.09.17 | Votes 0 | Views 2
so**csm2020.09.1702
Secret Re:Re:Shipping
ke**olive | 2020.09.17 | Votes 0 | Views 2
ke**olive2020.09.1702
Secret Re:Re:Re:Shipping
so**csm | 2020.09.17 | Votes 0 | Views 1
so**csm2020.09.1701
453
Secret [SHIPPING Inquiry] Order #ID64681USM
de**son32 | 2020.09.16 | Votes 0 | Views 2
de**son322020.09.1602
Secret Re:Order #ID64681USM
so**csm | 2020.09.17 | Votes 0 | Views 2
so**csm2020.09.1702
Secret Re:Re:Order #ID64681USM
de**son32 | 2020.09.17 | Votes 0 | Views 2
de**son322020.09.1702
Secret Re:Re:Re:Order #ID64681USM
so**csm | 2020.09.17 | Votes 0 | Views 1
so**csm2020.09.1701
452
Secret [SHIPPING Inquiry] Shipping for #ID64641USM
S*m | 2020.09.16 | Votes 0 | Views 2
S*m2020.09.1602
Secret Re:Shipping for #ID64641USM
so**csm | 2020.09.16 | Votes 0 | Views 1
so**csm2020.09.1601
451
Secret [SHIPPING Inquiry] About my order #ID62590USG
an**eda | 2020.09.16 | Votes 0 | Views 2
an**eda2020.09.1602
Secret Re:About my order #ID62590USG
so**csm | 2020.09.16 | Votes 0 | Views 2
so**csm2020.09.1602
450
Secret [SHIPPING Inquiry] Shipping Order #ID61405USM
N*a | 2020.09.16 | Votes 0 | Views 2
N*a2020.09.1602
Secret Re:Shipping Order #ID61405USM
so**csm | 2020.09.16 | Votes 0 | Views 2
so**csm2020.09.1602
449
Secret [SHIPPING Inquiry] About shipping
er**roye425 | 2020.09.15 | Votes 0 | Views 3
er**roye4252020.09.1503
Secret Re:About shipping
so**csm | 2020.09.15 | Votes 1 | Views 2
so**csm2020.09.1512
Secret Re:Re:About shipping
er**roye425 | 2020.09.15 | Votes 0 | Views 2
er**roye4252020.09.1502
Secret Re:Re:Re:About shipping
so**csm | 2020.09.15 | Votes 1 | Views 2
so**csm2020.09.1512
448
Secret Order Cancellation
Ro**line Achelus | 2020.09.12 | Votes 0 | Views 5
Ro**line Achelus2020.09.1205
Secret Re:Order Cancellation
so**csm | 2020.09.13 | Votes 0 | Views 3
so**csm2020.09.1303
447
Secret [SHIPPING Inquiry] #ID61208USM
Na** | 2020.09.11 | Votes 0 | Views 2
Na**2020.09.1102
Secret Re:#ID61208USM
so**csm | 2020.09.13 | Votes 0 | Views 1
so**csm2020.09.1301
446
Secret Address for shipping order #ID61245USM
Pe**hy | 2020.09.11 | Votes 0 | Views 2
Pe**hy2020.09.1102
Secret Re:Address for shipping order #ID61245USM
so**csm | 2020.09.13 | Votes 0 | Views 1
so**csm2020.09.1301
445
[ORDER Inquiry] Head with faceup, no body
fr**chhornhero16@gmail.com | 2020.09.11 | Votes 0 | Views 9
fr**chhornhero16@gmail.com2020.09.1109
Secret Re:Head with faceup, no body
so**csm | 2020.09.11 | Votes 0 | Views 1
so**csm2020.09.1101
444
Secret [ORDER Inquiry] Can orders across pre-order periods be combined?
An**ymous | 2020.09.11 | Votes 0 | Views 2
An**ymous2020.09.1102
Secret Re:Can orders across pre-order periods be combined?
so**csm | 2020.09.11 | Votes 0 | Views 2
so**csm2020.09.1102
Secret Re:Re:Can orders across pre-order periods be combined?
An**ymous | 2020.09.11 | Votes 0 | Views 2
An**ymous2020.09.1102
Secret Re:Re:Re:Can orders across pre-order periods be combined?
so**csm | 2020.09.11 | Votes 0 | Views 3
so**csm2020.09.1103
Secret Re:Re:Re:Re:Can orders across pre-order periods be combined?
b.**a.s.t.v2.5@gmail.com | 2020.09.12 | Votes 0 | Views 2
b.**a.s.t.v2.5@gmail.com2020.09.1202
Secret Re:Re:Re:Re:Re:Can orders across pre-order periods be combined?
so**csm | 2020.09.13 | Votes 0 | Views 1
so**csm2020.09.1301
443
Secret [SHIPPING Inquiry] Order #ID67345USM
de**son32 | 2020.09.09 | Votes 0 | Views 3
de**son322020.09.0903
Secret Re:Order #ID67345USM
so**csm | 2020.09.09 | Votes 0 | Views 1
so**csm2020.09.0901