CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 2,846
Number Title Author Date Votes Views
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 211
soomcs 2019.03.22 0 211
998
New Secret [ETC] Question
pi**iedash | 2022.01.26 | Votes 0 | Views 2
pi**iedash 2022.01.26 0 2
997
New Secret [SHIPPING Inquiry] Shipping question
Co**erpin | 2022.01.26 | Votes 0 | Views 2
Co**erpin 2022.01.26 0 2
996
New Secret [PRODUCT Inquiry] Inquiry
He**o97488 | 2022.01.26 | Votes 0 | Views 2
He**o97488 2022.01.26 0 2
New Secret Re:Inquiry
so**csm | 2022.01.26 | Votes 0 | Views 1
so**csm 2022.01.26 0 1
995
New Secret [SHIPPING Inquiry] Shippment
He**o97488 | 2022.01.26 | Votes 0 | Views 2
He**o97488 2022.01.26 0 2
New Secret Re:Shippment
so**csm | 2022.01.26 | Votes 0 | Views 1
so**csm 2022.01.26 0 1
994
New Secret [ETC] 20th anniversary
ni**towl | 2022.01.26 | Votes 0 | Views 3
ni**towl 2022.01.26 0 3
993
Secret [PAYMENT Inquiry] Order #ID89309USM
de**son32 | 2022.01.20 | Votes 0 | Views 3
de**son32 2022.01.20 0 3
Secret Re:Order #ID89309USM
so**csm | 2022.01.21 | Votes 0 | Views 1
so**csm 2022.01.21 0 1
992
Secret [ETC] thitimon.tonkaw@gmail.com
th**imon.tonkaw@gmail.com | 2022.01.19 | Votes 0 | Views 2
th**imon.tonkaw@gmail.com 2022.01.19 0 2
Secret Re:thitimon.tonkaw@gmail.com
so**csm | 2022.01.19 | Votes 1 | Views 2
so**csm 2022.01.19 1 2
991
Secret [PRODUCT Inquiry] about re-release
Di** | 2022.01.18 | Votes 0 | Views 2
Di** 2022.01.18 0 2
Secret Re:about re-release
so**csm | 2022.01.19 | Votes 0 | Views 2
so**csm 2022.01.19 0 2
990
Secret [SHIPPING Inquiry] Order ID84762USM Dispatch?
Ko**Hime | 2022.01.18 | Votes 0 | Views 2
Ko**Hime 2022.01.18 0 2
Secret Re:Order ID84762USM Dispatch?
so**csm | 2022.01.18 | Votes 0 | Views 2
so**csm 2022.01.18 0 2
Secret Re:Re:Order ID84762USM Dispatch?
Ko**Hime | 2022.01.19 | Votes 0 | Views 2
Ko**Hime 2022.01.19 0 2
Secret Re:Re:Re:Order ID84762USM Dispatch?
so**csm | 2022.01.19 | Votes 0 | Views 1
so**csm 2022.01.19 0 1
989
Secret [SHIPPING Inquiry] Order ID86102USM
SU**LYNN LOW | 2022.01.17 | Votes 0 | Views 2
SU**LYNN LOW 2022.01.17 0 2
Secret Re:Order ID86102USM
so**csm | 2022.01.17 | Votes 0 | Views 2
so**csm 2022.01.17 0 2
Secret Re:Re:Order ID86102USM
SU**LYNN LOW | 2022.01.17 | Votes 0 | Views 2
SU**LYNN LOW 2022.01.17 0 2
Secret Re:Re:Re:Order ID86102USM
so**csm | 2022.01.17 | Votes 0 | Views 1
so**csm 2022.01.17 0 1
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