CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,427
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 131
soomcsm2020.03.100131
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 119
soomcs2019.03.220119
502
New Secret [ORDER Inquiry] inquiry oeder
pe**rs6677 | 14:04 | Votes 0 | Views 2
pe**rs667714:0402
New Secret Re:inquiry oeder
so**csm | 15:46 | Votes 0 | Views 1
so**csm15:4601
501
New Secret #ID66044USM
to**cat | 07:33 | Votes 0 | Views 2
to**cat07:3302
New Secret Re:#ID66044USM
so**csm | 11:15 | Votes 0 | Views 2
so**csm11:1502
New Secret Re:Re:#ID66044USM
to**cat | 17:12 | Votes 0 | Views 1
to**cat17:1201
500
Secret [SHIPPING Inquiry] About EMS
mi**nlin | 2020.10.28 | Votes 0 | Views 2
mi**nlin2020.10.2802
Secret Re:About EMS
so**csm | 2020.10.29 | Votes 0 | Views 1
so**csm2020.10.2901
499
Secret [PAYMENT Inquiry] Order number: ID70564USM
de**son32 | 2020.10.28 | Votes 0 | Views 2
de**son322020.10.2802
Secret Re:Order number: ID70564USM
so**csm | 2020.10.28 | Votes 0 | Views 1
so**csm2020.10.2801
498
Secret [PRODUCT Inquiry] OUTIFT
Ro** | 2020.10.28 | Votes 0 | Views 2
Ro**2020.10.2802
Secret Re:OUTIFT
so**csm | 2020.10.28 | Votes 0 | Views 2
so**csm2020.10.2802
497
Secret [SHIPPING Inquiry] Shipment
mi**nlin | 2020.10.27 | Votes 0 | Views 3
mi**nlin2020.10.2703
Secret Re:Shipment
so**csm | 2020.10.27 | Votes 0 | Views 1
so**csm2020.10.2701
496
Secret [PRODUCT Inquiry] #ID56038USM
wi**arias | 2020.10.27 | Votes 0 | Views 2
wi**arias2020.10.2702
Secret Re:#ID56038USM
so**csm | 2020.10.27 | Votes 0 | Views 1
so**csm2020.10.2701
495
Secret [PRODUCT Inquiry] Amor Amor
sy**60912@gmail.com | 2020.10.22 | Votes 0 | Views 2
sy**60912@gmail.com2020.10.2202
Secret Re:Amor Amor
so**csm | 2020.10.22 | Votes 0 | Views 2
so**csm2020.10.2202
494
Secret [SHIPPING Inquiry] About order ID58913USM
iz**ui | 2020.10.22 | Votes 0 | Views 2
iz**ui2020.10.2202
Secret Re:About order ID58913USM
so**csm | 2020.10.22 | Votes 0 | Views 2
so**csm2020.10.2202
Secret Re:Re:About order ID58913USM
iz**ui | 2020.10.23 | Votes 0 | Views 3
iz**ui2020.10.2303
Secret Re:Re:Re:About order ID58913USM
so**csm | 2020.10.23 | Votes 0 | Views 1
so**csm2020.10.2301
493
Secret [PRODUCT Inquiry] general enquiries
to**cat | 2020.10.22 | Votes 0 | Views 2
to**cat2020.10.2202
Secret Re:general enquiries
so**csm | 2020.10.22 | Votes 0 | Views 1
so**csm2020.10.2201