CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 3,422
Number Title Author Date Votes Views
Notice
[Notice] Holiday Notice Jun. 6(Mon.), 2022
soomcsm | 2022.06.03 | Votes 0 | Views 12
soomcsm 2022.06.03 0 12
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 234
soomcs 2019.03.22 0 234
1195
New Secret [ORDER Inquiry] inquiry
He**o97488 | 16:37 | Votes 0 | Views 2
He**o97488 16:37 0 2
New Secret Re:inquiry
so**csm | 17:44 | Votes 0 | Views 1
so**csm 17:44 0 1
1194
Secret [SHIPPING Inquiry] Shipping question: 92904USM
mo**cat | 2022.06.26 | Votes 0 | Views 2
mo**cat 2022.06.26 0 2
New Secret Re:Shipping question: 92904USM
so**csm | 10:00 | Votes 0 | Views 1
so**csm 10:00 0 1
1193
Secret [ORDER Inquiry] Order #ID92800USM
Py**hiciel | 2022.06.24 | Votes 0 | Views 6
Py**hiciel 2022.06.24 0 6
Secret Re:Order #ID92800USM
so**csm | 2022.06.24 | Votes 1 | Views 2
so**csm 2022.06.24 1 2
Secret Order #ID92800USM
Py**hiciel | 2022.06.24 | Votes 0 | Views 2
Py**hiciel 2022.06.24 0 2
Secret Re:Order #ID92800USM
so**csm | 2022.06.26 | Votes 0 | Views 1
so**csm 2022.06.26 0 1
1192
Secret [PRODUCT Inquiry] Query about release plan
zx**86563376@icloud.com | 2022.06.23 | Votes 0 | Views 2
zx**86563376@icloud.com 2022.06.23 0 2
Secret Re:Query about release plan
so**csm | 2022.06.24 | Votes 0 | Views 2
so**csm 2022.06.24 0 2
1191
Secret [PRODUCT Inquiry] Query about release plan
xi**86i@163.com | 2022.06.23 | Votes 0 | Views 2
xi**86i@163.com 2022.06.23 0 2
Secret Re:Query about release plan
so**csm | 2022.06.23 | Votes 0 | Views 2
so**csm 2022.06.23 0 2
1190
Secret [SHIPPING Inquiry] ID75 shipping question
fr**syung | 2022.06.22 | Votes 0 | Views 2
fr**syung 2022.06.22 0 2
Secret Re:ID75 shipping question
so**csm | 2022.06.22 | Votes 0 | Views 2
so**csm 2022.06.22 0 2
1189
Secret cloth
ta**ap | 2022.06.22 | Votes 0 | Views 2
ta**ap 2022.06.22 0 2
Secret Re:cloth
so**csm | 2022.06.22 | Votes 0 | Views 1
so**csm 2022.06.22 0 1
1188
Secret [PRODUCT Inquiry] Re-release plan
W*n | 2022.06.22 | Votes 0 | Views 2
W*n 2022.06.22 0 2
Secret Re:Re-release plan
so**csm | 2022.06.22 | Votes 0 | Views 3
so**csm 2022.06.22 0 3
1187
Secret [SHIPPING Inquiry] ID96153USM
El**se Kho | 2022.06.21 | Votes 0 | Views 2
El**se Kho 2022.06.21 0 2
Secret Re:ID96153USM
so**csm | 2022.06.22 | Votes 0 | Views 1
so**csm 2022.06.22 0 1
1186
Secret inquiry
He**o97488 | 2022.06.20 | Votes 0 | Views 2
He**o97488 2022.06.20 0 2
Secret Re:inquiry
so**csm | 2022.06.21 | Votes 0 | Views 1
so**csm 2022.06.21 0 1