CUSTOMER SERVICE (Q&A)

We welcome your inquiries.

  • It usually take 1-2 days to process your question. (based on business days)
  • Please be assured that some questions will take more time to process the answer. Please kindly wait that our response.
  • You can check our answers more quickly by checking our FAQ and Customer Guide before having questions.
  • Please let us know your order number when filling out Q&A. You can get a faster and more accurate answer.
  • When you’re asking for AS, please enter your order number, certificate or certification number and attach related photos.
Total 1,498
NumberTitleAuthorDateVotesViews
Notice
✿ Delivery Delay Due to Covid-19 (2020-03-09)
soomcsm | 2020.03.10 | Votes 0 | Views 136
soomcsm2020.03.100136
Notice
✿ Notice for all members who have duplicate accounts.
soomcs | 2019.03.22 | Votes 0 | Views 123
soomcs2019.03.220123
530
New Secret [ORDER Inquiry] Order #ID72331USM
ba**looya@gmail.com | 2020.11.27 | Votes 0 | Views 1
ba**looya@gmail.com2020.11.2701
529
New Secret [PRODUCT Inquiry] Zak
Pe**h | 2020.11.27 | Votes 0 | Views 1
Pe**h2020.11.2701
528
New Secret [PAYMENT Inquiry] Layaway Question
An**ymous | 2020.11.27 | Votes 0 | Views 3
An**ymous2020.11.2703
New Secret Re:Layaway Question
so**csm | 2020.11.27 | Votes 0 | Views 2
so**csm2020.11.2702
New Secret Re:Re:Layaway Question
An**ymous | 2020.11.27 | Votes 0 | Views 2
An**ymous2020.11.2702
New Secret Re:Re:Re:Layaway Question
so**csm | 2020.11.27 | Votes 0 | Views 1
so**csm2020.11.2701
527
Secret [ORDER Inquiry] Update Shipping Address (ID65848USM)
Ca**n | 2020.11.25 | Votes 0 | Views 3
Ca**n2020.11.2503
Secret Re:Update Shipping Address (ID65848USM)
so**csm | 2020.11.25 | Votes 1 | Views 2
so**csm2020.11.2512
526
Secret [SHIPPING Inquiry] Shipping Fee
mi**nlin | 2020.11.23 | Votes 0 | Views 3
mi**nlin2020.11.2303
Secret Re:Shipping Fee
so**csm | 2020.11.24 | Votes 0 | Views 2
so**csm2020.11.2402
525
Secret Shipping problem
Zh**g Xiaomin | 2020.11.23 | Votes 0 | Views 3
Zh**g Xiaomin2020.11.2303
Secret Re:Shipping problem
so**csm | 2020.11.23 | Votes 0 | Views 4
so**csm2020.11.2304
Secret Re:Re:Shipping problem
Zh**g Xiaomin | 2020.11.23 | Votes 0 | Views 3
Zh**g Xiaomin2020.11.2303
Secret Re:Re:Re:Shipping problem
so**csm | 2020.11.23 | Votes 0 | Views 1
so**csm2020.11.2301
524
Secret [A/S Inquiry] AS for #ID64641USM
S*m | 2020.11.20 | Votes 0 | Views 2
S*m2020.11.2002
Secret Re:AS for #ID64641USM
so**csm | 2020.11.20 | Votes 0 | Views 3
so**csm2020.11.2003
523
Secret [SHIPPING Inquiry] Combine shipping
Mi**sa | 2020.11.19 | Votes 0 | Views 5
Mi**sa2020.11.1905
Secret Re:Combine shipping
so**csm | 2020.11.20 | Votes 1 | Views 4
so**csm2020.11.2014
Secret Greynia
Mi**sa | 2020.11.24 | Votes 0 | Views 2
Mi**sa2020.11.2402
Secret Re:Greynia
so**csm | 2020.11.25 | Votes 1 | Views 4
so**csm2020.11.2514
Secret Greynia
Mi**sa | 2020.11.25 | Votes 0 | Views 2
Mi**sa2020.11.2502
Secret Re:Greynia
so**csm | 2020.11.25 | Votes 0 | Views 1
so**csm2020.11.2501
522
Secret [PRODUCT Inquiry] Zak head and skin
qu**hy@gmail.com | 2020.11.19 | Votes 0 | Views 3
qu**hy@gmail.com2020.11.1903
Secret Re:Zak head and skin
so**csm | 2020.11.19 | Votes 0 | Views 3
so**csm2020.11.1903
521
Secret [SHIPPING Inquiry] Shipping problem
Zh**g Xiaomin | 2020.11.19 | Votes 0 | Views 2
Zh**g Xiaomin2020.11.1902
Secret Re:Shipping problem
so**csm | 2020.11.19 | Votes 0 | Views 1
so**csm2020.11.1901