The following cases are not defective so it cannot be exchanged, returned or refunded.
The photos on the product page are sample images so it may vary depending on the setting of the screen.
The head, body and parts are not exactly symmetrical due to the nature of handwork.
Face up and body blushing may have differences since they are produced by handwork.
'Removing the seam' is not included to 'Body blushing' option, and frequent movement of a ball jointed doll can damage the ‘Body blushing’.
In the process of making doll, parting lines, gate (injection hole mark of the resin material), microbubble can be occurred.
Dark skin colors may noticeable small dots, microbubbles, marbling, gate finish marks, and parting lines stand out more than light colors. This is an inevitable phenomenon in the manufacturing process.
Dark fabric may stain doll if worn for a prolonged period of time.
Color fading or bleaching may occur when washing with chemicals(thinner, acetone, etc.).
Resin dolls are gradually discolored over time due to the nature of the material, especially it discolors faster when exposed to direct sunlight or indoor lighting for a long time, so please be careful in storage.
Defects that are not visible when the eyeball is assembled are not considered as a defective.
Microbubbles and slight scratches may occur due to the process of eyeball production.
There may be slight differences between both eyes since they are produced by handwork.
Please use the white clay for fixing eyes to prevent pigmentation in the eyes.
The eyes are gradually yellowed if it is exposed to the sun.
The image on the product page could look different from the actual product depending on the setting of the screen.
The image is could be different depending on the actual styling.
Please note that there may be individual differences such as the length and curl since it is produced by handwork.
The wig yarn may fall out little bit when using the wig for the first time, and there may be seams or other colored yarn inside of the head cap which occurs in the manufacturing process, but it is not a defective.
The cap may be seen through the wigs made of light-colored yarn.
Please note that dark colored wigs may cause stain and coloring when worn for a long time.
Frequent use of hair irons and dryers or styling at a high temperature can damage the yarn.
For some products, the wig cap may be seen depending on the design or styling.
OUTFIT ・ SHOES ・ ACCESSORIES
Since they are produced by handwork, pattern, wash, stitched, finishing can be different from the sample images.
Please be careful with wearing for a long period of time may stain doll.
Depending on supply and demand, raw materials may change without notice.
Please be careful not to damage the doll when wearing or removing the tight items.